Returns, Warranties and Shipping
OVERNIGHT SHIPPING IS NOT AVAILABLE ON WEEKENDS. WE DO NOT DELIVER ON SATURDAY OR SUNDAY. EXPRESS ORDERS PROCESSED BEFORE 12PM MOUNTAIN TIME WILL BE FULFILLED THE SAME DAY. ALL OTHER ORDERS WILL BE PROCESSED WITHIN 1-2 BUSINESS DAYS.
Prior to returning any products for replacement or refund, you should contact a customer service representative by email, firstname.lastname@example.org, or by phone (800) 541-2905, for specific instructions on where to mail your return and what information you will need to supply.
- We offer a one year, one-time replacement warranty on all Harrow Lacrosse Shafts. Our warranty covers breakage during normal game play.
- We offer a 30-day, one-time replacement warranty on our hockey sticks. Close out items are excluded.
- We offer a one year, one-time replacement warranty on Field Hockey Products, Harrow MUST approve returns as defective. Paint Scratches and/or chipping from normal play is not covered under warranty.
- We offer a one year, one-time replacement warranty on all bags.
- All racquet replacements are decided on a case-by-case basis. Damage due to wall contact will not be replaced.
- All customized items sales are final and cannot be returned.
- All clearance items sales are final and cannot be returned.
- Virtual Team Store Purchases are final and cannot be returned.
- Unused items can by returned within two weeks of the date of delivery. Unused items returned in this time frame will be credited back at the amount of the original purchase price.
If you have questions regarding a return or replacement, please contact
Customer Service (800) 541-2905